MGM Resorts Advances Responsible Gambling with GameSense Program and Expert Team
Introduction to MGM Resorts’ Responsible Gambling Initiative
MGM Resorts International recently highlighted its ongoing commitment to responsible gambling by sharing the progress of its GameSense program. Currently, over 2,000 employees have been trained and certified as responsible gambling (RG) specialists. These trained staff members play a crucial role in supporting individuals who may be experiencing gambling-related difficulties and contribute valuable insights to improve the company’s consumer protection measures.
Training and Role of GameSense Advisors
These qualified advisors are embedded across 30 different departments within MGM Resorts, including frontline staff and top executives. The GameSense program is designed to provide employees with the skills and knowledge to identify gambling issues early and offer appropriate interventions. Through this initiative, MGM is fostering an environment where responsibility is a core value integrated into every level of the organization.
Stephen Martino, the Senior Vice President and Chief Compliance Officer at MGM Resorts, emphasized the importance of this investment, stating it places responsible gambling at the very center of the company’s brand identity. He notes that GameSense empowers employees to advocate for responsible gaming awareness while ensuring a positive and safe guest experience.
The Partnership and Strategy Behind GameSense
GameSense originated with the British Columbia Lottery Corporation and was adopted by MGM Resorts as part of their commitment to create a safer gambling environment. The success of this program depends heavily on comprehensive staff engagement, ensuring that everyone from casino floor workers to senior management understands and promotes responsible gambling practices.
MGM’s Broader Commitment to Responsible Gambling
Beyond the GameSense program and a dedicated team of advisors, MGM Resorts has also adopted tools like BetBlocker, an anonymous technology that helps individuals control their gambling behavior by restricting their access if necessary. This demonstrates MGM’s holistic approach to tackling gambling-related issues.
Garrett Farness, MGM’s Executive Director of Responsible Gaming, highlighted the company’s dedication to building a responsible culture. He emphasized that every interaction within MGM Resorts is viewed as an opportunity to foster trust and deliver meaningful hospitality that prioritizes customer well-being.
