Gala Bingo Glitch Incorrectly Awards Over 700 Players

Technical Error Causes Confusion Among Gala Bingo Players

Over 700 Gala Bingo players initially believed they had won a share of a £1.6 million jackpot. However, it was later revealed that a technical fault was to blame, leading to widespread disappointment among participants.

False Winnings Spark Outcry

Many players noticed significant winnings credited to their accounts, some withdrawing money before being informed the payouts were invalid due to a technical malfunction. Players received alerts claiming jackpot wins from an online bingo game, but these were later retracted once the error was identified.

Several participants shared images of their supposed winnings in social media groups, with some showing amounts exceeding £2,000. Subsequently, they received notifications explaining that on Monday, August 4th, a system error caused inaccurate bingo payouts.

Gala Bingo issued an apology, attributing the incident to a glitch during the Summer Nights Bingo event that mistakenly paid all players. The company emphasized their terms and conditions which allow voiding winnings caused by malfunctions. Affected users were contacted and given a goodwill gesture in compensation.

Voices from Those Affected

The mistake caused significant frustration as people’s hopes were dashed once the error was uncovered. Over 170 members joined a Facebook group named “Justice for Gala Victims” to discuss their experiences, with some sharing their stories with the media.

One such player, Emma Wills, a 34-year-old mother of three from London, was wrongly credited with £920. She described the shock of learning about the error after making plans to treat her children, pay debts, and contribute toward a car purchase.

Another affected player, Adam Wall, received three separate credits totaling £7,200, which he withdrew intending to fund his wedding. The following day, his account was shut down and the money removed. After contacting Gala Bingo, he was told the payouts resulted from a glitch.

Adam expressed feeling frustrated, disappointed, and deeply upset by the situation. Gala Bingo has reported the incident to the UK Gambling Commission and issued many players a £20 credit as a goodwill gesture.