Clarification on Jackbit and AskGamblers $3.3M Refund Reporting Error
Background of the Refund Reporting Issue
Jackbit Casino and AskGamblers recently addressed a misunderstanding that arose from an article celebrating a milestone achieved by the AskGamblers Casino Complaint Service (AGCCS). The article incorrectly stated that a refund amounting to $3.3 million was refunded in a complaint involving Jackbit. However, the actual refund was $3,311.
How the Mistake Occurred and Its Correction
The error originated from a data entry slip where a player mistakenly entered $3,311,000 instead of $3,311 while submitting a complaint through the AGCCS platform. This inflated figure was then automatically reflected in the milestone announcements published by AskGamblers.
Upon identifying the discrepancy after publication, both Jackbit and AskGamblers confirmed the correct refund sum of $3,311. Jackbit highlighted that their support team resolved the complaint efficiently and professionally.
Previously, reports had noted that AskGamblers had assisted players in recovering over $80 million in total refunds. The reported $3.3 million refund was found to be an error linked to automated data processing.
AskGamblers acknowledged the mistake and revealed plans to implement stronger verification processes to prevent such inaccuracies, especially for unusually high refund claims in the future.
Joint Efforts to Enhance Accuracy and User Experience
Following a thorough review of the incident, both organizations agreed the misreporting was an unintentional error without any deliberate misinformation. They committed to improving their procedures to prevent recurrence.
By July 2025, the AGCCS had processed over 90,000 submissions, resolved more than 23,000 complaints, and returned upwards of $74 million to players. They have experienced steady growth in daily recovery amounts and complaint resolutions year-over-year.
Jackbit reaffirmed its dedication to transparent communication and responsible practices throughout the complaint resolution process. Both Jackbit and AskGamblers emphasized that new verification steps would be added to cross-check refund amounts before public announcements, aiming to boost the accuracy and reliability of their reported data and milestones.
