CINCINNATI - While many people have been excited to explore Horseshoe Casino Cincinnati, one local woman was angered and disappointed after she was kicked out twice over the weekend.
Elizabeth Hoskins, of Milford, Ohio, went to Horseshoe Casino with her daughter and brother Saturday morning to check out the new casino.
Hoskins said she wanted to get her Total Rewards card, but instead was approached by security. She said they told her she had to leave the premises because she was banned from Caesar's properties. She was told she had to wait on her family in the parking garage.
"I didn't know why, and I kept asking why, and he couldn't give me any answers," Hoskins said. "I was kind of embarrassed with people looking and then kind of upset at the same time to think that I knew I hadn't done anything, but it was like they weren't willing at the time to try to help me."
When Hoskins asked to speak with a casino supervisor, she was told her only option was to call someone.
Hoskins' daughter called the Caesar's in Louisville, the first place Hoskins had gambled, and they told her they found the person she had been confused with at Horseshoe: A woman who had the same name as her but a different birthday, and lives in California.
Hoskins was in touch with Caesar's in Las Vegas and they told her they would contact the Cincinnati casino.
A Horseshoe employee contacted Hoskins later that day and told her the problem had been resolved and she was welcome to come again.
Hoskins went back to Horseshoe Sunday, and received her Total Rewards card without issue. Staffers told her to have a good day, she had nothing to worry about and gave her a free buffet for the mix-up.
After Hoskins and her family ate and gambled, they realized that security was following them.
Security from the Ohio Casino Control Commission stopped Hoskins and told her she was trespassing and not allowed on the property. They took her to an interview room and questioned her.
"He said he had to read me my rights and do all that, you know, and I kept telling him 'you'll find out it's not me,'" Hoskins said. "I said, 'I know what they're going to tell you, that it's a lady with the same name, a different birth date and lives in California.'"
After 30 minutes, security allowed her back into the casino. A Horseshoe representative told them she had been cleared and this situation should have been taken care of. The representative didn't have an answer as to why it happened for the second time.
"I have not gone to any [casinos] in Ohio because I waited for the one to come to my hometown, you know, my city, and to have that happen," Hoskins said.
Hoskins said that she will visit Horseshoe again, but she will be worried that she is being watched.
There are a variety of reasons people can be banned from casinos, said Tama Davis, director of communications for the Ohio Casino Control Commission.
The state has a "voluntary exclusion list," and problem gamblers can be asked to be placed on the list for one year, five years or for life, she said. There are currently nearly 300 names on that list.
There's also an "involuntary exclusion list" for people with criminal records who are banned from Ohio's casinos, she said. Currently there are no names on that list.
Casinos also can ban people from their properties if, for example, the people are "known card counters," Davis said. Typically casino owners share that information among their properties, she said.
The Ohio Casino Control Commission recommends you contact them if you have questions or run into a similar problem.