Is social media outrage the new road rage? Revved up people turn to Facebook, Twitter
Jan Jeffcoat, thelistshow.tv
8:25 PM, Mar 27, 2013
More and more, people are venting their frustrations on Facebook and Twitter for the world to see. Social media outrage...is it the new road rage? It seems that crazy maniac behind the wheel is now behind a computer.
"Leadership By Choice" author Eric Papp says people are getting so revved up on Facebook and Twitter that's it's now become the new road rage.
"People can put something on Facebook, they can send a tweet out, and there's no immediate reaction or consequence for their behavior," Papp said.
Unless, of course, you're Alec Baldwin.
When he was kicked off a flight in 2011, he threw a Twitter tantrum. He posted that American Airlines was "where Catholic school gym teachers from the 1950s find jobs as flight attendants."
Then, 24 hours later, his Twitter account was wiped clean and he went on an apology binge.
Sometimes online outrage against a company can drive a protest. Netflix experienced that almost two years ago when it jacked up its prices 60 percent. The company's Facebook page turned to a graffiti gripe wall as thousands plastered angry comments.
And then there are those posts that spin out of control.
CNN anchor Don Lemon tweeted: "Said hi to @jonahhill think he thought I was bellman...a lesson to always be kind."
Hill replied with: "What do you want me to do? Move in with you? I was in a hurry. Didn't realize you were a 12-year-old girl."
That kind of Twitter tiff is exactly what Eric says you should avoid.
"When you put something out there, it has a way of being tracked. Think of yourself as a personal brand, what is your image going to represent?" he said.