AKRON, Ohio - Liz Binns was the first to arrive at the Firestone Park Community Center in Akron Tuesday where counselors were standing by to help navigate the government's Health Insurance Marketplace.
Binns said she has tried 30 times but she can't get on the website.
"It keeps having me create a new login every time and when I do that then it does not accept any of the passwords," she said.
Affordable health insurance is a must for Binns. Her husband's employer doesn't offer health insurance and to buy it on his own, private insurers have been quoting him monthly rates as high as $2,000.
"Seventeen years ago he had a heart attack," she said "Since then, he's been perfectly fine, but insurance companies still look at that and he was recently diagnosed with diabetes."
But when Binns arrived at the community center for help, the website wasn't working there either. They were also experiencing glitches at the Lawton Street Community Center site.
"I would assume that with such a large number of people nationwide trying to get into one portal, I'm sure that there are going to be some problems getting through," said Billy Soule, assistant to the Mayor of Akron for Community Relations.
Soule said the application counselors found a way to get around the technical glitches at the Lawton site and were signing people on.
His advice to Binns and others having problems with the website is to keep trying.
Help at the two Akron centers is being provided by Certified Application Counselors from the Summit County Public Health Department. Hours are Tuesdays and Thursdays from 11 a.m. until 2 p.m. and from 3:30 pm. until 6 p.m.
Soule said those hours may be extended if there's a need.