Some AT&T customers in Northeast Ohio woke up to a data outage Thursday morning.
According to downdetector.com, the outage is affecting customers from Cleveland all the way down to Canton.
Users took to social media to ask AT&T representatives for information on the outage.
@ATT what's going on with cell data service in the Cleveland, Ohio area!? Mine has been out for the last 3+ hours.
— Terry K (@terryk2003) January 14, 2016
@ATT no data plan access out in Cleveland Ohio #YourApp doesn't work not even with WIFI
— Christopher Perez (@fritz56) January 14, 2016
@ATTCares AT&T cellular data service is down (LTE & HSPA) in Cleveland Heights near #CWRU on multiple unrelated phones @ATT
— P-C (@pap3rw8) January 14, 2016
The company told newsnet5.com on Twitter that they don't see any outages in the area.
@CourtneyNDanser So sorry! We don't see any outages in the location provided, click here to troubleshoot: https://t.co/hUY0sxQ65F ^KarenJ
— ATTCares (@ATTCares) January 14, 2016
AT&T released a statement Thrusday morning that said due to a router issue, some customers in the Cleveland area may have experienced issues with their wireless service. Technicians worked on the issue and services are now running normally.
AT&T apologized for the inconvenience.
