Have you ever gone on vacation and nothing seems to go right? Now Carnival Cruise Lines is hoping to win customers over with what it is calling a "Great Vacation Guarantee."
Under the new policy, if a passenger is dissatisfied with the cruise, Carnival will give them a 110 percent refund, free transportation home and a $100 onboard credit.
But there is a catch.
A passenger must notify Carnival of their dissatisfaction within 24 hours of boarding a ship.
The new policy comes after several problems on Carnival ships. The Carnival Triumph had an engine room fire that paralyzed the ship, leaving it stranded at sea for five days with overflowing toilets, sewage everywhere and little food to eat. Then in March, the Carnival Dream had generator problems while docked in St. Maarten and passengers were flown home.
After those incidents, Carnival announced plans to spend more than $300 million to upgrade its fleet by adding more generators to keep toilets, water systems and elevators running in the event the ship loses power. It also planned to upgrade its fire safety technology.