Time Warner Cable reports digital outage for thousands in several Northeast Ohio cities

Consumers report 'frozen' television picture

CLEVELAND - Time Warner Cable confirmed an intermittent interruption in its digital service, causing thousands of consumers in several Northeast Ohio communities to lose high definition and standard television service.

Consumers have contacted the 5 On Your Side Troubleshooter unit to report their television picture is "freezing" and is unwatchable.

NewsChannel5 contacted Time Warner Cable headquarters in the search for answers. The cable company reported an interruption in service in the following communities: Mentor, Strongsville, Eyria, Maple Heights, Cleveland, Lorain, Port Clinton, Mablehead, Geneva, Chardon, Vermilion, North Olmsted, Concord and surrounding cities.

Time Warner Cable is still not releasing what caused the outage, but confirms it has crews working on the problem.

Consumers can call the Time Warner customer service line at 1-877-77-cable or 1-877-772-2253 or reach Time Warner Cable support at: http://www.timewarnercable.com/neowpa/support/

Time Warner Cable is offering a credit to consumers, who have dealt with "picture freeze" over the past 24 hours, on case by case basis.

A message about the issue also plays when calling the Time Warner Cable customer service line.

Keep checking newsnet5.com for updates on this story, with complete coverage on NewsChannel5 at 5 and 6 p.m.

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