Strongsville mother told 1-year warranty on iPod expired 6 months before she bought it at Sam's Club

Told warranty was expired on brand new unit

STRONGSVILLE, Ohio - Jennifer Carley thought she bought her daughter the perfect Christmas gift, an IPod Touch 4, but after the unit failed she's having a tough time getting it replaced under warranty.

Carley showed NewsChannel5 her receipt form Sam's Club, she bought the iPod for $179 back on Dec. 14, 2012.

Several weeks ago Carley claims the unit overheated, causing sparks and smoke to come from the unit and from the charger, which was plugged into a power strip.

Carley told NewsChannel5 the incident startled her 8 year old daughter.

"She just went over and she picked it up, she wasn't touching anything else, and she screamed," said Carley. "There was smoke coming from the outlet, and she dropped it. "Now I can't charge the iPod, every time we plug it in, it overheats."

Carley went to the Apple store in North Olmsted to get the unit replaced under warranty, but was stunned to learn the warranty had already expired.

"They explained to me that Sam's Club had already activated the warranty in 2011, so the warranty was expired mid 2012," explained Carley. "I went to Sam's Club and they told me there is no way they would have activated the warranty on a new unit."

Carley reports she contacted Apple once again, but it has so far refused to honor the warranty on the unit, even though she presented her dated receipt from Sam's Club to Apple customer service.

NewsChannel5 contacted Apple Corporate Headquarters, and the company responded immediately.

NewsChannel5 sent along a copy of Carley's Sam's Club receipt, and Apple quickly reset the warranty on Carley's iPod.

Apple told NewsChannel5 it had no record of Mrs. Carley contacting AppleCare.

Carley can now go to the store and get a new unit for her daughter.

"I'm not sure where the breakdown is, but I just want it replaced so that I know it's okay," said Carley. "I should have it replaced because I have a warranty on it."

Print this article Back to Top

Comments

More Apple Stories

Considering an iPhone 6? What you need to do before getting a new phone Considering an iPhone 6? What you need to do before getting a new phone

Considering a new iPhone 6? An expert tells us how to get the most money for your current phone and how to keep your personal info safe as you transition.

Apple iOS 8 launch today: What Apple iOS 8 launch today: What's new

After a dazzling product launch announcing the iPhone 6, iPhone 6 Plus, iOS 8 and Apple Watch last week, Apple is launching its newest operating system today at 10 a.m. PST, 1 p.m. ET.

How do you feel about Apple How do you feel about Apple's new announcements? You let us know

We wanted to hear from you about the big news coming out of Apple today. We caught up with people coming out of the Apple store at Eton.

LIVE: Apple product announcement; event already being called LIVE: Apple product announcement; event already being called 'historic'

Apple says you can order iPhone, iPhone 6 starting Sept. 12.
 

Unexplained rash? Your iPad may be to blame Unexplained rash? Your iPad may be to blame

The popular tablet computer may contain nickel, one of the most common allergy-inducing metals.

iPhone 6 plans leaked: Bigger, thinner iPhone 6 plans leaked: Bigger, thinner

John Matarese has a preview of Apple's upcoming new iPhone

Disney Movies Anywhere app and service lets Apple users buy and watch Disney, Pixar, Marvel movies Disney Movies Anywhere app and service lets Apple users buy and watch Disney, Pixar, Marvel movies

The new Disney Movies Anywhere app lets Apple users buy and watch Disney, Pixar and Marvel movies from anywhere.

Flappy Birds disappears from app stores; Creator Dong Nguyen pulls it down Flappy Birds disappears from app stores; Creator Dong Nguyen pulls it down

Flappy Birds disappears from app stores after creator tweets "I can't take it anymore."

Lingering glitches with Apple Lingering glitches with Apple's iOS 7 and Microsoft's Windows 8 haunt gadgets

John Matarese looks into all the glitches with recent product updates in Don't Waste Your Money.

Apple event live streaming coverage: (AAPL) expected to unveil its line of iPad tablets for holidays Apple event live streaming coverage: (AAPL) expected to unveil its line of iPad tablets for holidays

Apple unveiled a new, thinner, lighter tablet called the "iPad Air" along with a slew of new Macs ahead of the holiday shopping season as it faces growing competition from rival gadget makers.