Ohio Attorney General lists top 10 complaints in 2013

Complaints involving motor vehicles top list

CLEVELAND - Ohio Attorney General Mike DeWine summed up the thousands of consumer complaints that came into his office in 2013 by creating a top 10 list.

DeWine reports complaints concerning motor vehicles, auto repairs, new and used cars and other vehicle services easily top the list.

“Consumer complaints help us determine which issues are most affecting Ohioans,” Attorney General DeWine said. “We handle complaints through our informal dispute resolution process to assist consumers and businesses in reaching a mutual agreement to resolve the issue. We’re here to help.”

The Ohio Attorney General's top ten list is as follows:

1. Motor Vehicles
2. Collections, Credit Reporting, or Financial Services
3. Do Not Call
4. Internet, Phone, or TV Services
5. Household Goods or Property Improvement
6. Professional Services
7. Shopping, Food, or Beverages
8. Health and Beauty
9. Sweepstakes or Prizes
10. Mortgage

Among motor vehicle complaints, the Ohio Attorney General reports consumers had most problems with used car sales and obtaining titles.

Consumers are urged to contact the Attorney General’s Office if a car dealership fails to provide a title within 30 days of the sale.

His office sued car dealerships for $32,000 last week for not providing car titles to consumers in time.

The Ohio Attorney General top ten list was complied by categorizing the 26,500 total complaints filed in 2013.

Among all the complaints, 578 involved identity theft, one of the fast-growing complaint categories.

In response, Attorney General DeWine launched an Identity Theft Unit in September 2012,  with 2013 being the unit’s first full year in operation. DeWine reports the unit helps identity theft victims rectify the effects of identity theft, such as fraudulently opened accounts or purchases made on existing accounts.

Consumers who believe they have been treated unfairly should contact the Ohio Attorney General’s Office at 800-282-0515 or www.OhioAttorneyGeneral.gov.

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