NORTH ROYALTON, Ohio - Noreen Anderson has been taking care of her disabled mother at her North Royalton home for years.
So when the storm drain pipes at her house had to be replaced, she was hoping to hire a contractor who would get the job done without any hassles.
Unfortunately, Anderson has been left with a mess for the past five months, and so far, she's been unable to get the contractor to come back and clean up.
A section of her privacy fence has been left flapping in the wind, and the lot around the foundation of her home remains ungraded and filled with construction debris.
Anderson paid the contractor nearly $1,000 up-front for the job back in June.
"I'm on Social Security disability, that was a lot of money for me and my mom," explained Anderson. "I feel like I'm being taken advantage of just because I'm nice. Well, I'm not going to be nice anymore. The Sicilian is coming out in me."
Anderson told 5 On Your Side she made numerous phone calls and sent text messages. Each time the contractor promised to restore her fence and clean up her yard.
"I said if you don't come here, I'm calling the city," said Anderson. "So I called the city inspector, and he, out of courtesy, called the contractor for me, and he said 'I'll be here,' and this was last week."
NewsChannel5 has left messages for the contractor, hoping to get his side of the story. 5 On Your Side won't name the contractor until he has an opportunity to explain what's caused all the delays.
In nearly all cases, consumers should not pay all the money for a job in advance - significant portion of the funds should be withheld until a project is completed.
Consumers should also request a detailed written contract that specifically outlines completion dates, project details and the materials to be used.
Consumers can contact their city building department, the Better Business Bureau or the Ohio Attorney General's office if a contractor doesn't live-up to the contract.
Meanwhile, Anderson can only wait and hope the man she hired will come back and do the right thing.
"My message is don't do a job that you're not going to finish," said Anderson. "From now on anybody else tries to do this, you're not getting paid any more until a job is done."
NewsChannel5 and newsnet5.com will follow-up on this developing story.