Cleveland woman deals with unfinished siding job; company takes $16,000, fails to respond

Akron BBB issued company an "F" rating

CLEVELAND - Ferne Clements is wondering how long her Cleveland home will remain exposed to the elements.

Clements paid Restored Images of Ohio $16,000 for new siding back in December 2013, but the job was never completed, leaving her home vulnerable to the snow, rain and wind.

Clements hired the company to repair storm damage to her duplex after she received a referral for the company from a family friend.

Clements signed a contract, and made numerous calls to Restored Images of Ohio ownership, but so far she reports the company has made nothing but promises.

She's concerned all the missing siding will allow moisture to cause further damage to her house.

"It has been insulated, so those little holes, they're getting water in there," explained Clements. "Also the siding that has been put up on either side — I was told that because it's not completed, water can get behind that, so they'll have to redo it."

Clements later discovered Restored Images of Ohio has an 'F" rating with the Akron Better Business Bureau.  

She has a strong message for the company owner.

"Give us the money back, pay your bills," said Clements. "Quit scamming people, quit being a thief. I guess he thought me being a grandmother and retired that was an easy target. He's wrong. I'll take him down."

NewsChannel5 On Your Side made attempts to contact the company, but so far there has been no response.

Cleveland BBB Vice President Sue McConnell urges consumers to make sure a company has proper permits before they start a job.

Homeowners should not sign over their insurance check until the job is completed and fully inspected.

Consumers need to obtain a written contract that contains specific performance benchmarks, before any work gets started.

"Make sure you get a contract so there is no disagreement about what you were buying, when it was going to be completed, and what was included," said McConnell.

Clements warns consumers not to pay up front, or limit up-front money to what is needed to purchase supplies for the job.

"Don't hand over the money," stressed Clements. "I was trusting, I was very trusting, because they were so highly referred to me, highly recommended. But don't ever hand over all the money to them."

NewsChannel5 will continue to follow up on this developing story.

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