CLEVELAND - Deborah Powers is hoping she hasn't learned a lesson about car repairs the hard way.
She's hoping the extended warranty on her 1999 Buick Regal will cover $2,100 in costly engine repairs, but so far the company is telling her she didn't follow repair guidelines listed in the service contract.
Powers told NewsChannel5 she paid nearly $1,600 to Member Care for four years of warranty coverage, but now she's left with a bill.
"I want to know why it happened, and if feel like I have been taken and mistreated," said Powers. "I thought they would cover whatever. It says engine and it says transmission."
Powers told 5 On Your Side the warranty contract instructed her repair shop to tear down her engine to diagnose the problem, at her cost, before it would determine coverage.
It was an engine disassembly that cost Powers more than $1,800. Powers said her repair shop then re-assembled her car's engine, but then, she explained, Member Care denied her warranty claim, and told her she didn't follow all the repair guidelines listed in the warranty contract.
"I understand there are so many parts, but you got to tear down it all down, just to tell you what the problem is,' said Powers. "It's cost, cost, cost, and then you're going to tell me there's nothing you can do?"
NewsChannel5 made attempts to reach Member Care by telephone about this case, but so far the company has yet to respond.
Meanwhile Conrad's Regional Manager Sam Jakabcic warns consumers must fully understand the coverage limitations when buying and extended warranty for their older vehicle
"Make sure you're clear on the extent of the contract you're getting, the time frame," said Jakabcic. "Find out what's covered within those components, and the length of time that the contract is."
Powers issued her own warning to all consumers.
"I feel like I was misled, and I suggest in the future, if people want to take out these extended warranties on their cars, then they need to read all the fine print and ask all the questions, which I did," said Powers. "They told me I was going to be okay."
NewsChannel5 will continue to follow up on this developing story.