"I called him every day for four weeks and he won't return my calls," Bell said. "Finally, I had to call pretending to be another customer wanting to get a bridal package and then he called me back."
A week later, Bell credited 5 On Your Side with playing a key role in helping her to finally get the wedding album she had been waiting for.
Consumers must do their homework when selecting a photographer for that special occasion.
Just because a photographer has a booth at a popular bridal fair, doesn't mean the company has instant credibility.
Consumers should check a companies record with the Ohio Attorney General and the Better Business Bureau. Brides should carefully check for reviews and comments on photographers posted in online forums and reviews.
It's important that consumers insist on a written contract, specifically listing the number pictures, the type finish and size, and well as specific information on how the wedding album will be constructed. Consumers can also have a completion date written into the contract.
Always look through a wide variety of a photographer's most recent work, ask for references and contact information. Call other brides and ask them about the experience they had with the photographer you are considering.
More tips that will help you select the right photographer can be found on this
Coming up in a 5 On Your Side investigation, Troubleshooter Joe Pagonakis gets results for local brides, and helps them track down the wedding pictures they paid for, in a live report on NewsChannel5 at 11.