Many area residents are scrambling to get their Regional Income Tax Agency paperwork in today, but are having trouble, and now the agency has said that they will not penalize taxpayers who file by Monday, April 21 at 11:59 p.m.
NewsChannel5 received several phone calls from users who said that they cannot access RITA's services, and we called the agency.
RITA confirmed that its phone lines and website are overwhelmed with customers.
"We were having what I've characterized as unprecedented demand of our website over the weekend and it caused those who were trying to get on to be backed up behind others who were accessing the website," RITA Executive Director Donald Smith said.
RITA increased the bandwidth on its website allowing access to thousands of more filers. However, the site was still experiencing delays Tuesday afternoon.
"While I can't change the filing deadline, what I can do is refrain from assessing any late filing penalty or interest for taxpayers who have made a good faith effort at filing and find that they're missing the deadline," Smith said.
Taxpayers can get paper forms to file at their local RITA office. Many municipal websites also have forms that can be downloaded.
You do not need to file for a RITA extension.