RITA website, phone lines overwhelmed as tax deadline approaches; List of RITA office locations

Many area residents are scrambling to get their Regional Income Tax Agency paperwork in today, but are having trouble, and now the agency has said that they will not penalize taxpayers who file by Monday, April 21 at 11:59 p.m.

NewsChannel5 received several phone calls from users who said that they cannot access RITA's services, and we called the agency.

RITA confirmed that its phone lines and website are overwhelmed with customers.

"We were having what I've characterized as unprecedented demand of our website over the weekend and it caused those who were trying to get on to be backed up behind others who were accessing the website," RITA Executive Director Donald Smith said.

RITA increased the bandwidth on its website allowing access to thousands of more filers. However, the site was still experiencing delays Tuesday afternoon.

"While I can't change the filing deadline, what I can do is refrain from assessing any late filing penalty or interest for taxpayers who have made a good faith effort at filing and find that they're missing the deadline," Smith said.

Taxpayers can get paper forms to file at their local RITA office. Many municipal websites also have forms that can be downloaded. 

You do not need to file for a RITA extension.

When you're all done, treat yourself to a Tax Day freebie.

Brecksville Office
Regional Income Tax Agency
10107 Brecksville Road
Brecksville, Ohio 44141
8 a.m.to 5 p.m. Monday through Friday
No appointment necessary
Get Directions

Worthington Office
Regional Income Tax Agency
760 Lakeview Plaza Blvd, Suite 400
Worthington, Ohio 43085
8 a.m.to 5 p.m. Monday through Friday
No appointment necessary
Get Directions

Youngstown Office
Regional Income Tax Agency
20 Federal Plaza West, Suite M-14
Youngstown, Ohio 44503
8 a.m.to 5 p.m. Monday through Friday
No appointment necessary
Get Directions

Lake County-Mentor Office
Regional Income Tax Agency
Mentor Municipal Center
8500 Civic Center Boulevard 
Mentor, Ohio 44060
8 a.m.to 1 p.m. & 1:30 to 4:30 p.m. Monday through Friday
Tuesday & Thursday
No appointment necessary
Get Directions

Cleveland Heights Office
Regional Income Tax Agency
Cleveland Heights City Hall
40 Severance Circle
Cleveland Hts., Ohio 44118
8:30 a.m.to 5 p.m. Monday through Friday
No appointment necessary
Get Directions

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