CLEVELAND - It has happened to all of us: You call your credit card, phone or cable company trying to get help with a problem, and you get nowhere.
The first customer service rep you reach can't help you, so they try to send you to a "supervisor." The supervisor isn't there, or the call gets lost, and you have to start again.
Or they put you on hold while they "look up your account," and 20 minutes later you are still on hold. Your call is lost while they go to lunch, get a smoke or simply forget about you.
As tempting as it is to scream your lungs out at the next person you reach, that is usually not the best way to get help.
In fact, people who scream at customer service reps often get blacklisted by a company. People who threaten violence often end up under arrest for terroristic threatening.
One Man's Outburst Goes Viral
YouTube and social media sites are exploding with a taped five-minute tirade from a customer of a home security company who blew up in frustration.
Gawker has a full report on the call and you can listen to the call below or on YouTube at http://www.youtube.com/watch?v=qauOnuy0X4o. (The video does contain strong language)
At first, you sympathize with him. A bit later, you laugh. But further in, most of us are appalled at some of the threats he makes, even if you can understand how angry he is.
The whole thing is a lesson in how NOT to deal with a customer service rep, who is probably making $9 an hour, forced to sit in a tiny cubicle listening to complaints for 8 hours a day.
Remember: They are people too, and as always, don't waste your money.
Don't Waste Your Money is a registered trademark of the EW Scripps Co.
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