Getting answers, fixes, and taking action about potholes in the city of Cleveland

CLEVELAND - Every day this week, the 5 On Your Side Solutions Center has heard your anger over the pothole situation in the city of Cleveland. 

Consumer Advocate Jonathan Walsh finally got some answers.

"Please, help,” shouted Basema Ali after we asked her what she would like to say to the city. "It's horrible. It's really horrible," she told us. She had a run-in with a bad pothole. “I just fixed my car three days ago. It cost me $180,” she said in frustration.

We went to Cleveland City Hall and caught up with Public Works Director Michael Cox who acknowledges the problems. 

"The pothole situation as it is now is pretty, pretty bad," he said. Cox told us, weather permitting, the city has a systematic process of dealing with potholes. We found a pothole crew working at East 22nd Street and Orange.

"We have prioritized our main streets from the worst to first and we're going through that process," explained Cox.

He went on to say they have machines that can make the hot asphalt patches but admits there are problems there, too. “It doesn't make the quantity that need," he told us.

Cox said by April, the asphalt plants will be full steam ahead with a priority on potholes.

Remember that big problem spot we featured at West 117th and Lorain Ave?

The city did finally patch that intersection.

There are still some problems with wires hanging out one of the holes, but crews did something after our Solutions Center story aired.

"Great! Thank you so much!" said Pat Butts, who we talked to on Monday about the problem that’s right in front of the store where she works.

However, just about a block up at W. 117th and Triskett, nothing's been done. We were on your side putting up our own sign at that intersection warning of the dangerous craters.

We weren't the only ones, either. The owner of a car lot and garage at W. 117th near Berea put a couple orange cones on the road to give drivers a heads-up. "You get like 300-400 cars every day hit the bump,” said owner Rafiq Khayat.

It’s all an effort to help people like Ali.

"I don't want to go through it again, calling a tow truck again and fix my car again," she said.

If you have a problem area with potholes, call the city at 216-664-2510.

We have the complete interview with Director Cox right here on


Do you have a consumer problem or question? Enlist Joe and Jonathan at our Solutions Center to help!

There are three ways to connect:

  • Call our free hotline at 216-431-3816 Monday through Friday from 5:10 to 6 p.m.
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We want your consumer-related problems so we can get the ball rolling on your issue.

Make sure you send us your pictures showing what the problem is.

And watch NewsChannel5 weekdays at 6 p.m. to see our team tackle your problems.

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