CLEVELAND -- Vickie Spears wanted her tax refund fast, so she filed for a rapid refund, according Troubleshooter Chris Caswell.

Twenty-four hours turned into two weeks and that's when Spears called Chris Caswell. Spears was counting on her cash, but found out her tax preparer wasn't up front.

Caswell said that Spears, like most of us, works hard for her money. Spears counted on H&R Block to file her taxes.

"They told me I would have it in 24 hours," Spears said. "Two weeks later, I still haven't received it."

Meanwhile, Spears' bill paying is on hold.

When she couldn't get through on H&R Block's automated response system, she called Five On Your Side. After Caswell called, most of her refund was deposited into her account.

"I didn't get $300. I still haven't received that yet," she said.

Caswell reported the $300 that she didn't get is from the government issued tax credit that most Americans received last summer. Spears said that she didn't get he check, but H&R's bank will not loan her the money until the IRS verifies that her check was never issued.

"Normally our preparer will explain that to the customer and say, 'You're less this rebate credit that can't be verified,' " said Mark Kuharcik of H&R Block.

The policy is new news to Spears, and it still doesn't explain the week's delay on the remainder of her return.

H&R Block refunded Spears $130 that she paid for the service. She also received her $300 Thursday night.