On May 19, 1999, Hannah Hill, 18, came home from work around 5:30 p.m. Her mother said she changed into pajamas and gave her a hug.

But later that evening, one phone call triggered a series of unfortunate events. One phone call changed the lives of the Hill family forever.

Around 10:30 p.m., Hannah put the clothes back on that she earlier wore to work and left her Kenmore home in her gold Geo Prizm.

It would be the last time her family saw her alive.

The next morning on Caine Road in Ellet, what would've been Hill's 19th birthday, neighbors noticed an unfamiliar car, a gold Geo Prizm, parked on the city street with keys locked inside.

That day, Hannah's mother got a phone call from Diebold that her daughter didn't show up for her first day as a full-time employee. Worried, Hannah's mom filed a missing person's report with Akron police that evening.

But the department wasn't convinced anything was wrong, leaving Hannah's disappearance report sitting on a desk for days. That was only the beginning of a disturbing series of events by Akron police.

Neighbors called to report the unfamiliar car numerous times, an Akron police officer even ticketed the Prizm, where Hill's name was displayed in two different places, but never investigated further.
 

Not that it would have mattered because the missing person's report was never entered into the computer system.

After six calls to police by Ellet neighbors, the department finally took the calls seriously.

Hannah's half naked body was found in the trunk of her abandoned car six days after she was reported missing.

The delay in finding Hannah's body stirred a public uproar over the department's handling of the incident.

But the blunders didn't stop there.

Hannah had been dating Brad Oborn, a relationship described as sexual and violent. Before she died that night, Hannah made three phone calls: two to Oborn and one to Denny Ross.

Faster than he became a suspect in Hannah's death, Oborn fell off police radar. He passed a lie detector test and was never further questioned.

Less than 24 hours later, authorities parked themselves on the doorstep of Denny Ross's apartment and charged him with Hannah's murder.