Over the past 12 months more than 600 complaints have been filed against Urban Active Fitness -- and two of those franchises are here in Northeast Ohio.
Many of the complaints involve cancellation of services, and consumers who continue to be billed months later via automatic deductions.
5 On Your Side helped consumers recover hundreds in refunds, dug for details on how Urban Active Fitness is trying to solve its numerous problems, and gave advice on how consumers can best protect themselves when booking a fitness facility. Click here to check out the story.
So, what kind of grade did your fitness center get? Click on the red dots in the map below to see what grades either the Better Business Bureau or Angie's List gave to each one. (Note the field labeled "text'" refers to whether the gym has accreditation from the BBB)
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