CLEVELAND - Despite 21st Century computer technology, some people are resorting to snail mail and the telephone to enroll in the Health Insurance Marketplace under the Affordable Care Act.
Glitches on www.heathcare.gov, the government's insurance marketplace website, have prevented online enrollment for many. After more than 30 attempts, Lizabeth Binns of Akron finally made it through the online application process, but now the site won't let her see the actual insurance plans she's eligible for.
"It's frustrating and it's nerve-racking," she said.
At the Free Clinic of Greater Cleveland, application counselors navigated one couple around the glitches by calling 1-800-318-2596.
"We had to verbally get all of the financial information that we needed from them and based on what they conveyed over the phone, they're getting a packet mailed to them," said Donna Korn, director of external relations at the Free Clinic.
Korn is confident that the glitches will eventually be fixed. In the meantime, Binns will keep trying.
"I still have a little patience," she said. "So we'll just keep plugging away until we get it."
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