Cleveland Division of Water taking big steps to improve customer service

CLEVELAND - The Cleveland Division of  Water has been the source of dozens of complaints from consumers who have contacted 5 On Your Side Troubleshooter Joe Pagonakis.

Cleveland Water Commissioner Chris Nielson said improvements are being made to increase meter reading accuracy and reduce wait times when consumers call the water department customer service hotline.

Nielson said customer service representatives and meter readers are receiving additional training to improve service. 

New high tech water meters will be installed over the next five years to replace old water meters that may be malfunctioning. 

The new meters include a small radio transmitter that will send signals to water department headquarters, so accurate readings can be taken three to four times a day, thus improving accuracy.

On Saturday, the Cleveland Division of Water will host tours of its facility. Here are the details:

• Time: 10 a.m. to 4 p.m.
• Location: Nottingham Water Treatment Plant, 1300 Chardon Road; or Crown Water Works, 955 Clague Road
• Adult photo ID required
• Signed waiver required
• No camera or video recording permitted

For more information about the tour, contact the office of communications special events at 216-664-2444 ext. 5676 or 5802.

NOTE: Cleveland Water Commissioner Chris Nielson was supposed to answer viewer questions during NewsChannel5's noon news broadcast, but canceled Friday morning.