Woman still waiting for repairs to her designer eyeglasses for more than 6 months

EAST CLEVELAND, Ohio - Bridget Johnson paid more than $400 dollars for new designer eyeglasses back in June of 2010, however several months later Johnson reports her glasses started falling apart.

"Pieces started coming off the glasses, and they had to be repaired," said Johnson. "I couldn't wear them, and I haven't gotten them back since."

Johnson reports she took her glasses to Dr. Stephen R. Bernie for repairs in May, but she claims dozens of attempts to get her glasses back produced no results.

"All I get is a voice mail, saying that it's full," said Johnson. "When I went to one of his branches, he didn't even see me."

5 On Your Side tried to reach Dr. Bernie by phone, but our team also found the doctor's voicemail full, and not accepting any more information.

NewsChannel5 then visited one the optical centers Dr. Bernie works from, the owner of the optical center told us Dr. Bernie was currently in Florida.

The optical center owner agreed to contact Dr. Bernie, and three days later Dr. Bernie responded.

Dr. Bernie claimed Mrs. Johnson's eyeglasses were lost by the lab handling the repairs, and he's now having a brand new pair of designer glasses created free of charge within the next couple of weeks.

5 On Your Side will follow-up on this case.

Consumers should always check on-line reviews and references, before selecting a location for eyeglass repairs.

Before dropping off your glasses, always get a detailed repair slip or receipt, as well as full contact information from the person who will be dong the work.

The receipt should contain a written estimate for repairs and a completion date.

Simple repairs on eyeglass frames can, in some cases, be done by the consumer. Eyeglass repair kits are very inexpensive, and can be found at most drug stores.

More information on eyeglass home repair can be found on the website .