Consumer Reports: New cramming phone bill scams, how to beat them

CLEVELAND - John Arwe first noticed a suspicious charge on his Verizon phone bill last December, and then two more charges in January.

Arwe said, "It's easy to miss. I mean you're talking about $8 or maybe $15 out of $150 a month."

These charges were from companies independent of Verizon who were listed on the bill as "other providers."

Kim Kleman from Consumer Reports said, "Companies other than your phone company are allowed to put charges on your phone bill for things like voicemail service or a directory listing. The trouble is, charges you didn't authorize can be slipped on your bill. It's called cramming, and there are plenty of victims."

The Federal Trade Commission had more than 3,000 complaints of cramming last year.

"(It's) a big problem, with so many separate companies involved in the billing, it's tough to get any of them to take responsibility for unauthorized charges," Kleman said.

Arwe spent more than 20 hours trying to get his money back. Finally Verizon agreed to credit his account, pending its investigation.

Kleman said, "You can protect yourself against cramming before it happens. Ask your phone company to put a cramming block on your account. That will immediately stop other companies from placing charges on your bill."

And go over your bill, as Arwe does, with a fine-toothed comb. If you spot an unauthorized charge, demand a refund from your phone company.

Consumer Reports also said if you find you have unauthorized charges on your phone bill, report your complaint to the Federal Trade Commission.

More information:
Consumer Reports: beat the new 'cramming' scams