CLEVELAND - Consumer Reports released its list of "Best & Worst Supermarkets." Some 24,000 readers got a chance to weigh in on 42,000 shopping experiences.
The magazine rated 52 leading chains four ways: by service (which combines customer satisfaction with employee courtesy and checkout speed), perishables (quality of meat and produce), price and cleanliness.
Only two of the country’s top 10 supermarket chains are found in northeast Ohio.
Trader Joe’s took second place with a score of 86 out of 100. It received high marks for service, price and cleanliness. Trader Joe’s has locations at: 175 Market St. in Westlake, Ohio and 28809 Chagrin Blvd. in Woodmere, Ohio.
Costco took fifth place with a score of 83 out of 100. It received high marks for perishables, price and cleanliness. Costco has locations at: 35804 Detroit Rd. in Avon, 1409 Golden Gate Blvd. in Mayfield Hts. and 16690 Royalton Rd. in Strongsville, Ohio.
2. Trader Joe's
4. Fareway Stores
6. Harris Teeter
7. Market Basket
10. Stater Bros
More than half of participants had at least one complaint about their current store, and almost a third had two or more. Some of the biggest complaints focused on stores setting their prices too high, not having enough checkouts open, having rude employees, or not having advertised specials in stock. Additional gripes included inept bagging, scanner overcharges and missing price tags.
Copyright 2012 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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