Only seeing part of the screen during WEWS newscasts? Fix on the way

CLEVELAND - If it looks like part of the action on your television screen is missing while watching NewsChannel5 newscasts this week, no need to adjust your set.

As a part of the rollout of a new set, WEWS launched a new graphics look and updated theme music. And it's all geared toward how most people are watching us – on high definition television sets.

We are now utilizing the full 16x9 space that is included in our HD broadcast. Before, many cable companies would chop off the "extra" space on the left and right sides – and everything we sent was made to fit within that 4x3 space.

To make sure our viewers can see everything we're showing on the screen, we're sending a special signal within our news broadcasts that is supposed to cause the picture to squeeze back slightly, showing the full 16x9 image on older televisions.

This change has required the cable companies and satellite providers to make some tweaks to equipment on their end, and it all supposed to be happening this week.

The only viewers who should be affected by this issue should be people who have analog, non-HDTV televisions. If you have an HDTV and notice that part of our broadcast appears to be cropped, check to make sure your receiver is set to the "HD" signal WEWS is sending to your provider. Also, check your zoom setting to ensure it's set to normal.

If you continue to experience an issue beyond the next few days, give us a call at 216-431-5555.