BRECKSVILLE, Ohio -- Moments after Tuesday's attack, many people couldn't wait to get home to hug and kiss their loved ones.

But for those airline passengers who were stuck out of town, it was a lonely and frustrating time, as many struggled to get home.

On Your Side Troubleshooter Chris Caswell spoke with one Brecksville family who is finally reunited.

For the Hill family (pictured, left), it was a long wait, filled with phone calls to any car rental company that might have a car available. Mark Hill finally found one, but then got hit with enormous fees.

Hill was aboard a flight headed to Cleveland from Atlanta when the third hijacked plane hit the Pentagon. He was stranded in Atlanta's airport, and like many others, couldn't wait to get home.

"I was in a panic mode like a lot of other people, and (at) the rental car agencies, the lines were incredibly long," he said.

In a matter of minutes, all of the cars in the airport terminal were gone.

"We kept on trying repeatedly through our travel agent, and we were finally able to locate a car Wednesday," Hill said.

The rental price for a daily rental was a little more than $100. But Budget was all out of one-way cars. Instead, Hill had to rent a round-trip car with a weekly rate of $270. But he would still have to find a way to get the car back to Georgia, or pay 75 cents for every mile that the car was from the original pick-up location. That added about $600 to the bill.

Budget announced that it would extend deadline times to midnight Friday, but Hill was told that the deal was only for corporately owned Budget locations. He had rented from an independent dealer.

"I think Budget should step up and find a way to accommodate in this extraordinary time," he said.

Five On Your Side called Budget's corporate office. A representative said that since the attack, the company's Web site states that customers can drop off their rental cars to any corporate location without additional fees or rate adjustments.

Budget said that some of the franchises might not have had the correct information, but that the rule applies to every customer.

So Hill will return his car to an Ohio franchise, and he said that he has better things to worry about.

"I woke up this morning," he said. "My daughter came and gave me a kiss, and it's good to be home and be safe and sound, and we, too, will find a way to get through this."

Five On Your Side called other rental car companies to see what their policies are. Hertz Rent-A-Car said that any car rented from a corporate location can be dropped off any another corporate location without any charges. The rule does not apply for independent franchise locations.

Despite the national tragedy, Enterprise Rent-A-Car said that it doesn't provide one-way rentals. You have to return the car to the original location.